How can customer support and advising be improved?
5 OEG sales representatives have got an answer to this question: learning by doing!
So the Friday before last they knuckled down and rolled up their sleeves. With an OEG service technician on-site a 4flex® solar system was installed. After a short briefing, it all started with the mounting of rafter anchors and rails on the roof. This was easily done within only a short time and they could begin to mount the 4flex®tubes. After the first tube had been fixed onto the mounting rail with just one screw, the other tubes weighing only 2.2 kg could be rapidly mounted onto the roof with the simple click-fit system - no additional tools neccessary. Now they only had to install the Spirovent solar micro bubble separator, fix the connection sets and connect the corrugated solar pipe. All the roof work was finished then.
After a short coffee break, work continued in the attic. The expansion vessel and the solar station were installed and connected with the solar line. After the pre-pressure had been checked and set at 1.2 bar and the collector and tank sensor had been connected, the system could be filled by means of the OEG filling station. Only the adjustment of the OEG controller KS2W was left to be done. All the participants were enthusiastic about how uncomplicated the adjustment of the parameters was. Then the great moment was there - commissioning!
All the employees were proud of their first selfmade 4flex® solar power system and they are already looking forward to their next learning-by-doing project.
